FAQ's | Frequently Asked Questions | Bimble & Bolt

How to contact us?

The best way to get in touch is to drop us an email hi@bimbleandbolt.com we will get back to you as soon as possible, usually within 24 hours. 

Shipping

Standard UK shipping from £2.25, free UK shipping over £30. Next day delivery available. Daily cut off 2pm.

We ship to the US, Europe and Rest of World. Shipping calculated at checkout.

View all our shipping options here

Tracking

You will be notified via email once your order has been shipped. The shipping confirmation will have any tracking details for your shipment!

I Haven't Received My Order

Check any tracking details! If the tracking indicates the parcel has been delivered please check any safe places and with neighbours. You can try calling your local delivery office and ask if the postie for your area remembers where the parcel was left. If you still can't locate the parcel please contact us and we will submit an inquiry with the postal service. This usually takes a few days, the postie is spoken to and gps scan data is verified to track down the parcel. 

Returns 

We hope you love your order! In the circumstance you wish to return or exchange an item please drop us an email to hi@bimbleandbolt.com. We only cover return postage for damaged or faulty items. 

Feedback

Help us improve! If you have any feedback on our items, websites, customer service, anything at all! We would love to hear from you! Drop us a message to hi@bimbleandbolt.com.